Award-Winning Customer Engagement Platform Updated

Network platform and solutions provider, Silver Spring Networks, have launched an updated version of their CustomerIQ, a customer engagement platform. CustomerIQ gives utilities the opportunity to connect to residential, small and medium sized businesses. The updated version of CustomerIQ, CustomerIQ 3.0, offers actionable energy usage information and supports the Green Button application ecosystem. Version 3.0 can also provide customer feedback to help improve products and services.

“Our updated CustomerIQ platform delivers a more dynamic and personalised experience for end-users and helps utilities better understand how their customers are using this energy information,” said Matt Smith, senior director of the demandside management business at Silver Spring. “Silver Spring’s end-to-end customer engagement platform includes an interactive web portal, email notifications, an enhanced mobile site, printed home energy reports, and robust customer service tools. This multi-channel platform, coupled with the ability to support multiple metered devices, creates a strong foundation for expanded demand response, energy efficiency, electric vehicle charging, and distributed-generation applications across both residential and commercial customers.”

CustomerIQ offers a way for customers to communicate as utilities deploy the Silver Spring Energy Platform in a way of modernising their power grids. Increased customer interaction tools provides proven reductions in peak energy consumptions and helps to improve customer satisfaction. CustomerIQ also provides utilities the opportunity to customise their user experience with dynamic rate plans, time-of-use insight and various other details to enhance their customer demand programmes.